Quality is the fundamental rule when it comes to providing translation services. With a guaranteed revision by a second translator, our translations offer quality that is certified our translations offer quality that is certified according to the ISO Quality Standard 17100:2015. The first APET member to be certified according to the ISO 17100:2015 and only the second in Portugal to obtain the seal of approval of this International norm for translation services, Inpokulis has chosen quality as its means of standing out from the crowd in the translation market.
As regards customer satisfaction, here are the results of our 2016 customer satisfaction survey:
- We obtained an overall customer satisfaction rate of 91.1%, meaning that our customers were “Very Satisfied”;
By cutting out the additional costs associated with the need for a second supplier, our revision by a second translator with specific skills in the subject matter being translated can be very advantageous financially for companies who have interests in Portugal and foreign countries and need to obtain certified translations in various specialist fields.
We also offer a dedicated project management service, carried out by highly specialised professionals, which is included in the per-word rate, as well as an extensive range of options geared towards our clients’ fullest satisfaction, fulfilling all their requirements through permanent dialogue and 100% dedication. The achievements of our quality policy are confirmed annually by independent audits conducted by the Bureau Veritas (www.bureauveritas.pt).